Shipping policy
Shipping policy
Our online store is open 24/7. Orders ship Monday through Thursday, excluding all U.S. holidays. We strive to process and ship all orders within 2–4 business days. Please note that shipping times may vary slightly during peak seasonal periods or due to carrier delays. If you require expedited handling or have a special shipping request, feel free to email us. We are happy to explore rush accommodations whenever possible.
International shipping
We do not offer international shipping at this time.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order, please contact us at charlesd@harlembakingco.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
We do not ship to P.O. boxes at this time due to the perishable nature of our product.
Refunds, returns, and exchanges
Due to the perishable nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase, please contact us at charlesd@harlembakingco.com within 2 days of receiving your order. We reserve the right to limit refunds and replacements.
